2026 · Survey Design
State of Connecticut DOT: CTtransit Fixed-Route Bus System Rider Satisfaction Survey RFP
Survey Design RFP Development Mixed Mode Survey
State of Connecticut DOT: CTtransit Fixed-Route Bus System Rider Satisfaction Survey RFP
University of Maryland | Jan 2026 – May 2026
Survey Design Mixed Mode Budget Modeling ADA Compliance Field Operations
Project Overview
A full competitive RFP response developed for the State of Connecticut Department of Transportation to conduct a rider satisfaction study of the CTtransit fixed-route bus system spanning 183 bus routes across 10 service areas over a three-year contract period.
Key Contributions
RFP Response Design: Developed a 15-page RFP response for CTtransit rider satisfaction surveys covering 183 bus routes across 10 service areas over a three-year contract period.
Statistical Sampling Plan: Designed a statistically valid sampling plan targeting 9,000 total surveys, with at least 385 responses per service area at 95 percent confidence and a plus-or-minus 5 percent margin of error.
Mixed-Mode Instrument Design: Built a six-language mixed-mode survey system using paper, tablet, and QR-code collection channels, with ADA-compliant instruments and a structured three-wave field deployment plan.
Budget Model: Prepared a $1.964M budget model that remained 1.8 percent under the $2.0M ceiling while estimating an average cost of $218 per completed interview.
Technical Stack
- Methods: Survey Design, RFP Development, Mixed-Mode Data Collection, Field Operations Planning
- Operations: Multilingual Instrumentation, ADA Compliance, Wave Planning
- Analysis: Budget Modeling, Sample Size Planning, Precision Targets
- Application Area: Public Transportation Research, Consulting
Key Results
| Metric | Value |
|---|---|
| Bus Routes Covered | 183 |
| Service Areas | 10 |
| Target Surveys | 9,000 |
| Budget | $1.964M |
| Average Cost per Complete | $218 |
Associated With
| University of Maryland | Jan 2026 – May 2026 |